How to Migrate from Rackspace Email to DigiCloudMail

Moving your business email off Rackspace can feel risky - email is the one system you cannot afford to have go dark. The good news: with the right sequence, migrating to DigiCloudMail is smooth and your team never loses access. Here is exactly how it works.

Before you start

Have these ready:

• A list of every mailbox, alias and group on Rackspace
• Admin access to your Rackspace account
• Access to your domain's DNS (to update records at cutover)

This is also a good moment to retire mailboxes you no longer use.

Step 1: Set up DigiCloudMail (don't switch yet)

We create your domain and mailboxes on DigiCloudMail first, while your MX records stay pointed at Rackspace. Mail keeps flowing to your existing inboxes, so nothing changes for your team during preparation.

Step 2: Sync mail, contacts and calendars

Using a guided migration, we securely connect to Rackspace and copy everything - messages, folders, contacts and calendars - into DigiCloudMail in the background, while your team keeps working as normal.

Step 3: Verify

We spot-check migrated mailboxes to confirm folder structure, recent messages, contacts and calendar entries all arrived correctly.

Step 4: Update authentication and MX records

We help you set the correct SPF, DKIM and DMARC records for DigiCloudMail (see email authentication explained), then update your MX records to point to DigiCloudMail (more in what are MX records). New mail now lands in your new inboxes - already full of your history.

Step 5: Delta sync

Any messages that arrived on Rackspace during the switch are captured by a delta sync, so nothing is missed in the changeover window.

Step 6: Decommission Rackspace

After a safe buffer, close your Rackspace account. Keep an export first if your retention policy requires it.

Why it's painless

The whole approach follows one rule: never switch before the data is ready. Because both systems run side by side until cutover, there is no downtime and no gap in your mail - the same zero-downtime method in our general migration guide.

We can run it for you

Prefer a hands-off move? Our team handles the connection, sync, record changes and delta sync end to end, so the switch is invisible to your users. Weighing your options first? See Rackspace email alternative: what to consider.

Ready to leave Rackspace? Talk to us and we will plan your migration.